At Ashtown we will always aim to accommodate your needs and offer you a world class customer service. Where there is a dispute with your order, you may request a return. The acceptance of your return request will be at Ashtown’s discretion.
If you have any questions regarding this returns policy contact us with the below contact details.
Notification and Claims
You must notify Ashtown and the carrier where relevant within 7 days of the date of the Invoice.
Claims for shortages, damages, and loss of items should be communicated to Ashtown in writing within 14 days from the date of delivery.
You may notify us of your return request by using the below contact details.
Shortages, Damages and Loss in Transit
The company will not be liable for shortages, damage or loss in transit unless you inspect the goods within three days of delivery.
If you have used or modified the products, we are not obligated to accept a return request.
Any remedy to the shortage, damage or loss shall be limited to Ashtown’s option to the replacement or repair of any good which is proven to our satisfaction to have been lost or damaged in transit.
Customer Mistake or Changed of Mind
If the reason is not due to damage, loss or defect, and you have changed your mind or the items are no longer needed you can request a return and this will be subject to charges.
You must notify us within 14 days of delivery of your return request.
You must return the goods within 21 days of delivery.
If Ashtown collects the goods for you, there will be a collection and restocking charge which will be invoiced to your business. If you want to request a collection, this must be requested within 14 days of delivery.
If you send the goods back to us there will be no collection charge but the restocking charge will remain and be invoiced to your business.
You must notify us within 14 days of your delivery date about the defective items, it is your responsibility to report defective items to us within this timeframe to qualify for a return.
It is your responsibility to inspect goods on delivery. Failure to notify us within 14 days of delivery might result in a return request being denied.
Items must be returned to us unused