Terms & Conditions

These terms and conditions set out the terms and conditions that govern your use of this website (the "Website").

  1. 1. Definitions

    In these terms and conditions, "we" and "us" means Involvement Packaging Limited trading as INVOPAK® (company number 01605376), whose registered office is at Countrywide House, 23 West Bar, Banbury, Oxfordshire OX16 9SA.

    If you have any queries regarding the Website or any order with us then please e-mail sales@invopak.co.uk or call 0161 366 4451.

  2. 2. Orders

    1. 2.1 You can order products viewed on the Website by calling 0161 366 4451 or by e-mailing sales@invopak.co.uk. The description of the goods, price, currency, VAT, insurance and delivery costs are set out in your order confirmation which will be sent to you by e-mail.
    2. 2.2 Orders shall be accepted at our sole discretion but are normally accepted if the goods are available, the order reflects current pricing, you are based in a country which we are currently able to sell and your credit or account card is authorised for the transaction.
    3. 2.3 The price quoted to you at the time we confirm your order shall remain valid for 14 days from that time. If the price has increased in between the expiry of that period and the delivery date, we will first confirm with you by e-mail that the new price is acceptable before continuing.
    4. 2.4 We will confirm receipt and of your order with a confirmatory e-mail. Your order will be accepted by us when we send you an invoice with your goods.
  3. 3. Payment

    1. 3.1 Payment for the goods and related costs will be due within 30 days of receipt of an invoice from us.
    2. 3.2 If you fail to pay us within the time stipulated above, we shall be entitled to charge you interest at 4% above the base rate at the relevant time of HSBC Bank plc. Such interest shall accrue daily and be compounded monthly. In addition, we may suspend your access to the Website.
  4. 4. Delivery Dates

    1. 4.1 Once you place your order we will provide you with an estimated delivery date. However, all delivery dates are given for general guidance and we will not be held liable in any way for late delivery of goods.
    2. 4.2 You will only own the goods once they have been successfully delivered and when we have received cleared payment for them in full. Until that time we will retain title to the goods.
    3. 4.3 We shall attempt to deliver the goods to the address you specify for delivery or, if none, to the credit card address you supply. It is important that these addresses supplied by you are accurate.
    4. 5.3 We will be happy to exchange or refund any goods with which you are not completely satisfied. Simply return the goods to us unused, within 7 working days from delivery, with the invoice. You will be responsible for the direct costs of returning the goods unless the goods are faulty or have been damaged by us.
  5. 5. Liability

    1. 5.1 We will use our reasonable endeavours to try and ensure that data on the Website is up to date and accurate. However, you should be aware that some information may be incorrect or incomplete. To the extent permitted by applicable law, we disclaim all warranties and representations (express or implied) as to the accuracy of the information on the Website. We do not guarantee that the Website will be fault free and do not accept liability for any errors or omissions. We cannot give any warranty that the Website is free from viruses or anything else that may have a harmful or unwanted effect on your computer or technology.
    2. 5.2 If you have a valid claim in respect of any of the goods which is based on any defect in the quality or condition of the goods or their failure to meet specification in accordance with this agreement, we shall be entitled to replace the goods (or the faulty part in question) free of charge or, at our sole discretion, refund to you the price of the goods (or a proportionate part of the price).
    3. 5.3 We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data (including credit and account details) you provide when ordering.
    4. 5.4 To the maximum extent permitted by applicable laws we shall not be liable to you in connection with this agreement in contract, tort (including negligence) or otherwise for any loss of profit, anticipated savings or data (in each case whether direct or indirect) or any indirect loss. Our aggregate liability to you in connection with this agreement shall not exceed £500,000. We shall not be liable to you or be in breach of this agreement for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control. Notwithstanding anything else in these terms and conditions, we accept unlimited liability in respect of death or personal injury caused by our negligence.
  6. 6. Statutory Rights

    These terms and conditions do not affect your statutory rights (if appropriate) as a consumer.

  7. 7. Access to the Website and content

    1. 7.1 We shall use our reasonable endeavours to keep the Website up to date but information given is for your information only and is subject to change without notice.
    2. 7.2 We try to ensure that pictures of the goods on the Website are as accurate as possible, but technical limitations and slight variations between the pictures and the goods themselves must be expected.
    3. 7.3 We are not liable for the content of any other website to which this Website has links.
    4. 7.4 We will try to provide uninterrupted access to the Website, but access may be suspended, restricted or terminated at any time.
  8. 8. E-mail, user name and password

    1. 8.1 E-mails shall be sent to you to the address that you have specified to us. It is important that you give us an accurate and valid e-mail address and tell us of any changes to it. We will have no liability if the e-mail address provided by you is incorrect.
    2. 8.2 Your user name and password for the Website are personal to you and are not transferable. You are responsible for the correct use of the user name and password. We shall have no liability for any misuse of them and any breach of security should be notified to us.
  9. 9. Privacy

    1. 9.1 We comply with all applicable data protection laws in the UK.
    2. 9.2 Please visit our Privacy Policy for information on how we may use your information. If you do not want us to use your information in this way or as set out in our Privacy Policy then please e-mail sales@invopak.co.uk.
  10. 10. Intellectual property

    1. 10.1 The copyright in the material contained in the Website, together with the website design, text and graphics and their selection, any trade marks (registered or unregistered), and arrangement and all software compilations, underlying source code and software belongs to Involvement Packaging Limited, its group companies or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission.
  11. 11. General

    1. 11.1 If you breach these terms and we do not take any action or we delay in our action then we will still be entitled to use our rights and remedies in any other situation where you breach these terms and such failure or delay shall not operate as a waiver of our rights or remedies.
    2. 11.2 If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions shall not be affected.
    3. 11.3 All disclaimers, indemnities and exclusions in these terms and conditions shall survive termination of the agreement between us for any reason.
  12. 12. Governing law

    1. 12.1 These terms and conditions shall be governed by and construed in accordance with English law.
    2. 12.2 Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which both parties submit.